Resources for Members & Families
A Clearer Path to Support
Helpful starting points for Members, families, guardians, and care teams.
Getting Started
Three Steps Toward Support
Tell Us What You Need
Identify the service, general location, and support you are seeking.
Connect the Care Team
Let us know whether you have a care manager and current service authorizations.
Discuss Next Steps
Our team will explain what information is needed and how to share it securely.
Common Questions
Answers to Help You Get Started
Who can make an inquiry?
Members, families, guardians, care managers, and referral partners are welcome to contact us.
What funding arrangements can I ask about?
WNC Direct Care accepts inquiries involving the NC Innovations Waiver, 1915(i), State Funding, DSS contracts, and private pay. Coverage and availability depend on the service and the Member’s situation.
Do you serve my county?
We welcome inquiries from all 100 North Carolina counties. Contact us to discuss availability in your area.
Can I tour the Empowerment Center?
Yes. Contact our team to arrange a visit and discuss the Member’s interests and needs.
Where should I send records?
Contact our team first to obtain the appropriate secure submission method. Please do not send medical records through a general email inquiry.
Office Assistance
Please Call the Office
For assistance with Member applications, consent packets, or other forms, please call the WNC Direct Care office at 828-378-5800.
Call 828-378-5800